Return Pick up and Self Ship Guidelines
Guidelines on returning an item
Return pick-up is available for eligible pick-up addresses and the items, provided there are no shipping restrictions. In case pick-up is not available, customers can self-ship. A refund will be issued to your original payment method, in accordance with S-Mart Electronics refund policy, once we receive the item(s) or the seller notifies us of receipt of the return, as the case may be.
To ensure successful return pick-up, return the item in original condition with the brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein.
We Will Share Return Lable that needs to be pasted on shipment before pickup
1. A return will not be processed if the pickup is canceled owing to missing or damaged (caused while in your possession) item or its accessories.
You can self-ship the item using any courier of your choice that has package tracking capabilities. You will need the following return documentation to initiate a return.
- A copy of the invoice highlighting the items being returned (place it inside the return package);
- Declaration of item details, value, and return reason (paste on the return package); and
- A return label.