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General Returns Policy
- Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on S_MART Electronics.
- If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Amazon through Amazon.in Home Services. Subject to Amazon.in Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
- The return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein).
- Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of the product ordered or incorrect product ordered.
- Products marked as "non-returnable" on the product detail page cannot be returned.
- Additional information is not required to return an eligible order unless otherwise noted in the category-specific policy.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.
Detailed info:
TV, Appliances, Electronics
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Category |
Return Policy |
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Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave. |
10 Days Replacement This item is eligible for a free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with a user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. If you report an issue with your Air Conditioner, Refrigerator, Washing Machine, or Microwave, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide a resolution. |
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Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Headphones, Speakers & Home Theaters |
10 Days Replacement only This item is eligible for a free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing a placement. |
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All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.) |
7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
Books
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Category |
Return Policy |
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Books |
10 day replacement only This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
Mobiles, Computers
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Category |
Return Policy |
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Mobiles |
10 days Replacement This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for a successful return pick-up. |
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Mobile Accessories |
10 Days Returnable This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. 10 Days Replacement only: Power Banks (new and certified refurbished) and Headsets (new and refurbished) Non-Returnable: Screen guards, screen protectors and tempered glasses |
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Tablets, Laptops , Work Space and Gadget Accessories |
10 Days Replacement This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. |
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Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components and Ink |
10 Days Replacement This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns. |
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Printers, Networking Devices |
7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement |
Shipping Cost Refunds
For Products worth more than Rs.10000/- shipping cost shall not be refunded. And would be charged as per actual.